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Shipping & Returns



REFUND POLICY: Every confection we sell is carefully inspected before being shipped. If any product is defective or damaged upon receipt, please contact us immediately after your package arrives. Shipping charges will not be refunded. Michael Allen Macarons will not be responsible for packages that are lost, returned as undeliverable, or damaged by the elements after delivery. If a returned package needs to be reshipped, an additional shipping charge will apply. We are not able to offer refunds on shipping delays due to weather, strike, mechanical failure, or circumstances beyond our control.

Shipping

We can ship to virtually any address in the USA. Note that there are restrictions on some products,at this time, products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipping rates are determined by USPS and FedEx, based both on the total weight of the order and the distance the shipment will travel. We offer shipping  with FedEx and USPS. They both offer Next Day and 2nd Day Service to all destinations, and Ground Service only to certain areas of the country. 

If you are placing your order after 9:00am EST, your order will not be shipped until the following business day. Orders are not shipped on Fridays, Saturdays or Sundays to ensure minimal time in transit. Shipments are not picked up or delivered during national holidays when the USPS or FedEx is closed. You will receive email confirmation when your order is shipped.

Please note that we cannot ship to P.O. Boxes or international destinations. We are not responsible for delivery delays experienced by due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.

 

No Signature Required
All orders are shipped “no signature required ” which means the package will be left at the shipping address, which may mean simply left on a residential doorstep. We are not responsible if the package is lost or stolen after FedEx has completed the delivery.

 

Temperature Conditions
When shipping chocolate confections, if the destination city’s temperature is 70 degrees or warmer, please choose the Next Day shipping option.  If you have chosen 2nd Day shipping, we are not responsible if the chocolates arrive melted and will not offer any refund. Please note that late spring and all through the summer we only offer Next Day shipping.